Have you ever had a package go missing in transit? Maybe it never arrived at your doorstep or it was accidentally delivered to the wrong address. When this happens, the last thing you want to do is spend time endlessly searching for your missing shipment. That’s where a follow up delivery email can come in handy.
Sending a follow up delivery email is a proactive way to ensure your package arrives safely and on time. Not only does it give you peace of mind, but it also shows that you care about your customer’s experience.
But with so many follow up email templates available online, it can be overwhelming to know where to start. That’s why I’ve compiled a collection of examples for you to use and edit as needed. From confirming your shipping address, tracking information, and even providing apology messages for any delivery mishaps, these templates have got you covered.
So, why wait until your package goes missing to start using a follow up delivery email? Take the proactive approach and improve your customer experience today.
The Best Structure for Follow-Up Delivery Email Sample
When it comes to follow-up delivery email samples, structure is key. Without a clear and concise structure, your email might be overlooked by your recipient, or worse, be considered unprofessional. To avoid this, follow the structure outlined below to ensure that your follow-up delivery email sample stands out from the crowd.
First Paragraph: Introduction
The first paragraph of your follow-up delivery email sample should be an introduction. Start by stating your name and the reason for your email. This sets the tone for the rest of the email and lets the recipient know what they can expect from you. You can also thank them for their previous business or inquire about their experience so far.
Second Paragraph: Reminder
The second paragraph of your follow-up delivery email sample should act as a reminder. This is especially important if the delivery date has passed and the recipient has not acknowledged receipt of their package. Be polite, yet firm, in your reminder to ensure that the recipient knows the importance of this matter.
Third Paragraph: Offer Assistance
In the third paragraph of your follow-up delivery email sample, offer assistance. If the recipient has yet to receive their package, offer to track it for them or reach out to the courier on their behalf. If they have received their package and are unsatisfied, offer to take any necessary steps to make things right. This demonstrates your commitment to customer service and goes a long way in maintaining a positive business relationship.
Fourth Paragraph: CTA
The fourth paragraph of your follow-up delivery email sample should contain your call-to-action (CTA). This is the part of the email where you ask the recipient to take a specific action, such as replying to the email or leaving feedback. Make sure your CTA is clear and concise, and provides the recipient with any necessary information or links to complete the action.
Fifth Paragraph: Closing
Finally, close your follow-up delivery email sample with a polite and professional closing. This can include thanking the recipient for their time, letting them know you look forward to their response, or even just signing off with your name and contact information.
In conclusion, following a clear and concise structure for your follow-up delivery email sample is crucial if you want to make a positive impression on your recipient. By including an introduction, reminder, offer of assistance, call-to-action, and closing, you can ensure that your email is thorough, professional, and effective.
Follow Up Delivery Email Sample
Dear Customer, Your Package is Delayed
Greetings! We apologize for the delay in delivery of your package. We understand that it may have caused you inconvenience, and we deeply regret this. The reason for the delay is due to unforeseen circumstances beyond our control. Rest assured that we are working closely with our logistics team to expedite the delivery process and get your package to you as soon as possible.
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. Please don’t hesitate to contact us if you have any concerns or queries regarding your package’s delivery. We value your business and look forward to continuing our partnership with you.
Thank you for choosing us.
Best Regards,
[Your Name]
Follow Up Delivery Email Sample
Dear Customer, Your Package is Out for Delivery
Dear Customer,
We are thrilled to inform you that your package is out for delivery and will be on your doorstep soon. Our team of dedicated delivery personnel is working hard to ensure your package reaches you safely, securely and in good time.
We would like to take this opportunity to remind you to keep your phone close by for quick and easy access in case our delivery personnel needs to contact you with any updates or additional information regarding the delivery. Additionally, we encourage you to double-check your address details to ensure smooth delivery without any hitches.
We appreciate your business and hope you enjoy your purchase. If you have any further questions or concerns, please don’t hesitate to email us or contact our customer service team.
Thank you for choosing us.
Best Regards,
[Your Name]
Follow Up Delivery Email Sample
Dear Customer, Your Package Has Been Delivered
Hello,
We hope this email finds you well and that you are excited to receive your package. This is a follow-up email to notify you your package has been delivered successfully. We trust that it arrived in good time and condition.
We would appreciate it if you could take a few minutes to confirm receipt of your package. This confirmation would help us understand the delivery process better and ensure that we serve you better in the future. Additionally, we would love your feedback on how we can improve our services to serve you better in the future.
If you have any questions or concerns, please do not hesitate to reach out to us, and our customer service team will be glad to assist you.
Thank you for choosing us.
Best Regards,
[Your Name]
Follow Up Delivery Email Sample
Dear Customer, Your Package is Returning to Sender
Dear valued customer,
We have been informed that your package is returning to the sender due to an incorrect address or insufficient or incomplete address details. We kindly request that you contact us immediately and provide us with updated and accurate address details, to ensure that we resend your package without any further delay.
Kindly note that failure to provide us with updated and accurate address details will result in the package being returned to sender, and we would like to avoid any inconvenience this may cause you.
We appreciate your business and hope to resolve this matter expeditiously. If you have any further questions or concerns, please don’t hesitate to email us or contact our customer service team.
Thank you for choosing us.
Best Regards,
[Your Name]
Follow Up Delivery Email Sample
Dear Customer, Your Package is On Hold
Dear customer,
We would like to inform you that your package is currently on hold, pending further instructions from our customer care team. The reason for this hold may be due to a discrepancy in the delivery address, any potential custom duties, the product availability in our warehouse, or a number of other factors.
Our customer care team will be in touch with you shortly to provide you with more information on the situation and guide you on the next steps to take. In the meantime, if you have any urgent questions or concerns, please don’t hesitate to email us or contact our customer service team.
Thank you for choosing us as your preferred partner and service provider.
Best Regards,
[Your Name]
Follow Up Delivery Email Sample
Dear Customer, Your Package is Damaged
Dear customer,
We sincerely apologize for any inconvenience caused by your package’s damaged condition upon delivery. Please be assured that we will handle this matter promptly and work closely with our delivery partners to investigate the cause of the damage and how to prevent it from happening again in the future.
We kindly request that you provide us with photographic evidence of the damaged package to aid us in our investigation. After we have received it, we will advise you on the next steps to take, including whether to return the package or whether we will offer to refund or replace the damaged item.
Once again, we apologize for the inconvenience, and we appreciate your business. We look forward to resolving this matter as quickly as possible.
Best Regards,
[Your Name]
Follow Up Delivery Email Sample
Dear Customer, Your Package Has Been Lost
Dear customer,
We are deeply sorry to inform you that your package has been lost in transit. Please accept our sincerest apologies for any inconvenience caused by this unfortunate event.
We have already started the investigation process and are working closely with our delivery partners to locate your package’s whereabouts. Rest assured, we are doing everything we can to expedite the process of finding your package.
In the meantime, we kindly request that you provide us with a complete list of the package’s contents to aid us in the investigation. Additionally, we will advise you on the next steps to take, including compensation options such as refund or replacement of the lost items.
Once again, we apologize and appreciate your business. We look forward to resolving this matter as quickly as possible.
Best Regards,
[Your Name]
Related Tips for Follow Up Delivery Email Sample
Delivering a product or service is the first step towards building a relationship with your customer. However, the effectiveness of that delivery also depends on how you follow up with your customer. Here are some tips to keep in mind while writing follow up delivery emails:
- Add Value: It is essential to add value to your follow-up delivery email by attaching necessary documents like product/service manual, after-sales service information, warranty information, etc. This will help your customer understand the product/service better and also build trust.
- Show Gratitude: Thank the customer for choosing your product/service and show how much you value their business. This not only gives a positive impression but also has a high potential of improving customer loyalty.
- Offer Support: Make it clear to the customer that you are always available to help them with any queries or issues they might face. Provide your contact information and invite them to reach out to you.
- Request Feedback: Ask the customer for their feedback and review of the product/service. This can help you to improve your product/service in the future and also shows that you acknowledge customer feedback.
- Provide Next Steps: Guide the customer on the next steps they need to take to use your product/service effectively. This can include installation instructions, usage tips, etc.
- Include Promotions: If there are any upcoming promotions, mention them in the email. This not only helps to upsell your product/service but also builds customer loyalty by providing them with exclusive deals.
- Personalize: Personalizing the email with the customer’s name and other details can create a sense of connection and make the customer feel valued.
- Use a Call to Action: Use a clear call-to-action (CTA) like “Schedule a demo,” “Get a free trial,” or “Contact us.” This will help the customer to take the desired action and also increase engagement.
Following these tips can help you create a compelling follow-up delivery email that not only provides value to your customer but also strengthens the relationship with them.
Follow Up Delivery Email Sample FAQs
What should I include in a follow-up delivery email?
Ensure to include the recipient’s name, order details, shipment details, and expected delivery date in your follow-up delivery email.
When is the best time to send a follow-up delivery email?
Aim to send your follow-up delivery email 2-3 days after the order has been shipped. This timing gives your customer enough time to receive and inspect the product.
What tone should I use in my follow-up delivery email?
Your tone should be friendly yet professional. Your email should express your gratitude to the customer and assure them that you care about their satisfaction.
How can I make my follow-up delivery email more personalized?
Include a thank you note, the recipient’s name and order details, and an inquiry about their satisfaction with the product. You can also add an offer for future purchases.
What should I do if the customer has not received their order?
If the customer has not received their order by the expected delivery date, send an email apologizing for the delay and inquire if they have contacted the shipping company. You can also offer to track the shipment on their behalf.
How can I encourage the customer to leave a review?
Include a request for the customer to leave a review in your follow-up delivery email. You can also add a link to your website or social media pages where they can leave their feedback.
Should I automate my follow-up delivery emails?
Automating your follow-up delivery email can help you save time and ensure that your customers receive a timely reminder of their order. However, ensure to personalize your automated emails and avoid sounding too robotic.
Until Next Time: Follow Up Delivery Email Sample
Well, that’s all, folks! We hope that the follow-up delivery email sample we provided will help you create compelling and effective emails for your business. Remember to keep it simple, personable, and polite, and you’ll see better results in no time! Thanks for joining us, and we look forward to seeing you again soon. Don’t hesitate to visit our website for more tips and tricks on how to improve your email marketing game. Cheers!