How to Send a Reconnect Email: The Ultimate Guide to Re-Engaging Customers

Do you have a client or customer that has gone silent? Maybe they haven’t responded to your emails or calls in a while? It’s not uncommon for people to get busy or distracted and forget about things they had on their to-do list. But don’t worry, there’s a way to reignite that connection and get them back on board.

Sending a reconnect email can be a powerful tool in getting your relationship with your client or customer back on track. And the good news is, it doesn’t have to be complicated. With a few simple tips and a bit of personalization, you can craft an email that will catch their attention and rekindle their interest in your product or service.

To help you get started, there are plenty of examples out there that you can find and edit to fit your unique situation. Whether you’re reaching out to a former client or trying to follow up with a customer who’s fallen off the radar, a well-crafted reconnect email can make all the difference.

So don’t let a missed connection hold you back. Take a few minutes to put together a stellar reconnect email and watch as your relationship with your client or customer flourishes once again.

The Perfect Structure for a Reconnect Email

Sending a reconnect email can feel daunting, especially when you don’t know where to start. However, the good news is that there’s a simple structure you can follow to craft an effective and engaging reconnect email that will get the response you want.

The first step is to start with a personalized greeting. Addressing the recipient by their name shows that you took the time to research and care about their interests. Begin by acknowledging the time that has passed and express that you hope they are doing well.

Next, you want to remind them of the context of your relationship. This can include referring to a meeting you had or a connection you share. By refreshing their memory, you can establish a sense of familiarity that makes it easier to reconnect.

After that, it’s essential to remind them of what you have to offer. Many people are often willing to reconnect, but they might be hesitant to give their time and attention to someone who doesn’t have anything new to offer. Be specific about what you bring to the table and how you can help them in their current endeavors.

Then, it’s time to ask them for what you want. Be clear about your intentions and express that you would love to catch up with them. You can suggest a specific time and date or ask for their availability. Be respectful of their time and try to make it as convenient as possible for them.

Finally, always end your email with a polite and thoughtful closing. Express your gratitude for their time and reiterate your desire to reconnect. You can also offer them well wishes for their current and future endeavors.

In conclusion, a well-crafted and personalized reconnect email can help you establish and maintain valuable relationships. By following this simple structure, you can increase your chances of getting a response and catching up with someone you haven’t spoken to in a while.

7 Reconnect Email Templates for Different Reasons

Reconnect Email Template: Following Up on a Meeting

Dear [First Name],

It was great to meet with you the other day to discuss [topic of discussion]. I wanted to follow up with you and see if you had any further thoughts or questions about our conversation.

As we discussed, we believe that [solution offered] can help your business achieve [specific goal]. We would be happy to answer any additional questions you might have or provide any further information.

Please let me know if you’re interested in learning more about [solution]. We look forward to hearing back from you!

Best regards,

[Your Name]

Reconnect Email Template: Apology Follow-Up

Dear [First Name],

I wanted to follow up with you after our last call to apologize once again for any inconvenience that we might have caused. We understand that [specific situation] was not up to our usual standard and we deeply regret any inconvenience this might have caused you.

We have taken several steps to ensure that this issue does not reoccur in the future. We would appreciate the opportunity to make things right with your business.

Please let us know if there is anything else we can do to address the situation. We value your business and hope to continue serving you.


[Your Name]

Reconnect Email Template: Follow-Up After Recent Purchase

Dear [First Name],

Thank you so much for your recent purchase of [product or service]. We appreciate your business and hope that this product has exceeded your expectations.

We wanted to follow up with you to ensure that everything is to your satisfaction. If for any reason you are not completely satisfied, please let us know. We will do our best to resolve any issues promptly.

Thank you again for choosing [company name] for your [product or service] needs. We look forward to serving you again in the future.

Best regards,

[Your Name]

Reconnect Email Template: Following Up on a Proposal

Dear [First Name],

Thank you for considering our proposal for [specific product or service]. Our team worked hard to put together a proposal that we believe will meet your needs and exceed your expectations.

We haven’t heard back from you yet, and we would like to follow up to see whether you have any questions or concerns. We believe that [product or service] would be a great fit for your business and would be happy to provide additional information or answer any questions you might have.

Please let us know if you would like to move forward with our proposal. We are excited to work with you and your business.

Best regards,

[Your Name]

Reconnect Email Template: Follow-Up After a Work Conference

Dear [First Name],

It was great to meet you at the [conference name] conference last week. I hope that you had a chance to network and learn from the presentations and workshops.

As we discussed, [specific topic of conversation], and I wanted to follow up and see if you had any further questions or thoughts on this topic. We are always interested in hearing feedback from industry professionals like yourself.

If you’re interested, we would like to set up a meeting to discuss potential collaborations or projects that we could work on together. Please let us know if you’re interested in learning more about what we do and how we can help each other’s businesses.

Thank you for your time and attention.

Best regards,

[Your Name]

Reconnect Email Template: Follow-Up After an Inactive Period

Dear [First Name],

We hope this email finds you well. It has been a while since we last spoke, and we wanted to follow up and ensure that everything is still on track with your [product or service] needs. We value your business and want to make sure that you’re satisfied with our products and services.

If there is anything we can do to improve your experience or if you have any questions, please don’t hesitate to contact us. We are always available to assist and are committed to providing exceptional customer service.

Thank you for your time and attention, and we hope to hear back from you soon.


[Your Name]

Reconnect Email Template: Follow-Up on a Job Application

Dear [First Name],

We appreciate your interest in the [position] role at [company name]. We wanted to follow up and see if you had any further questions about the role or if you needed any additional information.

We received several strong applications for the position, and we are currently in the process of reviewing them. We will contact all applicants once we have made our final decision.

Thank you for your time and interest in this position. We’ll be in touch soon.


[Your Name]

Reconnect Email: Tips to Rekindle Connection

Reconnect emails are a vital tool for rekindling relationships that had gone sour or that haven’t been active for a while. Sending these types of emails can be challenging, but with a bit of finesse and the right tactics, you can get a positive response. Below are some related tips to make sure your reconnect email is successful.

1. Start with a Personalized Introduction:

When you’re reaching out to someone you haven’t communicated with for a while, it’s essential to begin your email with a personalized introduction. Make sure you use their name and show them that you remember who they are. This builds rapport and makes them feel valued.

2. Acknowledge the Time Gap:

The next step is to acknowledge the gap in communication politely. This lets the person know that you recognize that there has been a break in communication, and you’re now taking proactive steps to reconnect.

3. Remind Them of the Connection:

After acknowledging the time gap, remind them of the connection between you both. This can spark their memory of your relationship and remind them of the positive experiences you both shared. This can help reignite the relationship between you both.

4. Catch Up with Them:

After reminding them of the connection, it’s vital to catch up with them. Ask them how they’ve been, what new developments have taken place since the last time, and what they’ve been up to in their personal and professional lives. This will demonstrate that you’re interested in more than just re-establishing the relationship.

5. End with a Call to Action:

The final step in writing a reconnect email is to end with a call to action. Ask them if they’re available for a call or an in-person meet-up. Ending with a call to action gives the person a clear next step, and it increases the chances of the relationship fully rekindling.

Remember, the ultimate goal of a reconnect email is to restore a positive relationship. Use these tips while writing your email, and you can increase your chances of success. Don’t be afraid to follow up if you don’t receive a response. Persistence can be key to rekindling a valuable relationship.

FAQs on How to Send a Reconnect Email

What is a reconnect email?

A reconnect email is a message sent to someone you have lost touch with, with the goal of rekindling the relationship.

When should I consider sending a reconnect email?

You should consider sending a reconnect email when you want to reconnect with someone important to you that you have not been in touch with for a while.

How do I start a reconnect email?

You can start a reconnect email by reminding the person of a past interaction or shared experience and expressing your interest in reconnecting.

What should I include in a reconnect email?

You should include a brief introduction, a reminder of who you are and your relationship with the recipient, a reason for the email, and a suggestion for how you can catch up.

How do I address the recipient in a reconnect email?

Address the recipient using the name and title they prefer in your greeting or salutation.

Should I apologize in a reconnect email?

If your absence has been a source of hurt or misunderstanding, you can apologize in a sincere manner in your email.

What is the goal of a reconnect email?

The goal of a reconnect email is to rekindle a relationship that has been dormant or improve upon a relationship that has become distant.

Sending a Reconnect Email: The Casual Way

And that’s it, folks! You’ve just learned how to win back the hearts of those silent email recipients. When you’re sending a reconnect email, remember these important keys: be authentic, be specific, and don’t forget to show how much you value them. You got this! Thanks for visiting and reading this article. I hope my tips will help you to reconnect with your lost audience. Remember to come back and visit us again soon for more great content. Take care!